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 GENERAL TERMS FOR SERVICES IN ACCOMMODATION
1. INTRODUCTION
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CIPA d.o.o.- CIPA TRAVEL, Vukice Mitrovic 1, 85315 Sveti
Stefan (hereinafter as agency), provides accommodation by
making reservations on behalf of the owner and for his account.
Agency insures accommodation according to information available
on site
www.cipatravel.com , except in case of special conditions
like wars, strikes, acts of terrorism, natural disasters,
sanitary disruptions, restrictions by local authorities,
and the like.) |
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| 2. BOOKING AND PAYMENT
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Booking inquiries for accommodation are sent electronically
by filling the online form on our site. Reservation is possible
only by paying the pre-reservation amount (deposit) or the
entire amount to our agency before arrival. Pre-reservation
amount can be from 15% to 50%. After we receive the deposit
or the entire amount we will send you the confirmation of
reservation and the voucher that consists details of the
arrangement (details of the host, guests details, date of
arrival and departure and also other services that guest
has paid). |
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| 3. RESIDENCE TAX
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Residence tax is paid additionaly upon arrival and the
amount depends on the accommodation place. This tax usually
costs maximum 1,00 daily per person and also depends on
the age of the guests and time of accommodation. Children
up to 18 years have discount 50%, while children under 12
years don't pay tax. The exact cost of tax depends on the
destination and the time of accommodation. |
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| 4. ACCOMMODATION UNIT PRICE
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The prices are notified along with every accommodation
unit that include: daily rent, bed linen, towels, equipped
kitchen (except when you rent a room without use of kitchen)
with necessary dishes and utensils, use of water, electricity
and gas.
Additional services are not included in the price like breakfast
or renting a boat and should be paid separately. Prices are
formed in Euro and approved by the owner of the accommodation
unit who has a right to change them. All prices are specified
for a stay longer than three nights. If staying less than four
nights price is higher 30%.
If the prices of units change after guest made an inquiry and
before the deposit payment, the agency is required to inform
the guest of the change. For guests who paid the deposit amount,
the agency guarantees that the rest of the amount will be paid
based on the calculation on which guest had made the reservation. |
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| 5. SERVICE DESCRIPTION
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The accommodation units are described by the official
categorization of the local tourist organization. Owner is
obliged to put the given categorization on a visible place.
Service standards of the accommodation, food and other of specific
countries and places are not comparable. Every guest should
arrive into a clean and tidy accommodation unit with clean
bed linen. For guests who stay longer than one week will get
bed linen changed and new towels for use.
Guests arrive to accommodation unit after 14.00 h and on the
departure day guests leave the accommodation unit before 10.00
h. Guests receive the keys of the unit from the owner itself
agency representative. |
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| 6. AGENCY'S RIGHT TO CHANGES AND CANCELLATION
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Agency can change or even cancel the reserved accommodation
if before or during vacation unexpected circumstances occur
that can not be avoided. Agency then with the help of the
owner should offer the guest alternative accommodation while
the change can be done only by the guest's approval. Offered
alternative accommodation should be the same or higher category
from the reserved accommodation category. The difference
in price between the reserved accommodation and alternative
accommodation will be covered by the agency. If it is not
possible to find the alternative accommodation the agency
has to return the whole paid reservation amount. |
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| 7. GUEST'S RIGHT TO CHANGES AND CANCELLATION
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If the guest wants to cancel the accommodation that he
has reserved, he has to do it with e-mail, fax or ordinary
mail. Upon receiving the notification the agency puts regulations
for the calculation of cancellation charges:
for a cancellation up to 29 days before starting the accommodation
service the agency on behalf of the owner charges 30% of the
total price of arrangement.
for a cancellation from 28 to 15 days before starting the
accommodation service the agency on behalf of the owner charges
60% of the total price of arrangement.
for a cancellation from 14 to 8 days before starting the
accommodation service the agency on behalf of the owner charges
80% of the total price of arrangement.
for a cancellation from 7 to 0 days before starting the accommodation
service the agency on behalf of the owner charges 100% of the
total price of arrangement.
If the guest doesn't appear at the destination or cancels the
accommodation arrangement on its beginning, the agency charges
the entire amount. There is always a possibility that guest
finds an alternative user for the same reservation. When the
exact amount is determined, the agency makes the refund payment
to the guest's gyro account number or foreign account at the
agency's expense. |
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| 8. AGENCY'S AND OWNER'S OBLIGATIONS |
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The agency's obligation is to take care of carrying out
the services having on mind the choice of owner's services
and care about the rights and interests of the guest according
to good habits in tourism. The owner is obliged to insure
that the guest gets all reserved and payed services. Therefore
he is responsible to the guest for non-fulfillment of the
services or part of the services the guest paid for. |
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| 9. GUESTS OBLIGATIONS
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Guest has an obligation to:
own a valid passport
respect customs and foreign regulations of the Republic of
Montenegro
follow the home rules of the reserved accommodation unit
and cooperate with the owner and agency in good intention
pay the costs for any caused damage in the unit
show the host the voucher with the correct number of persons
and type of services that should be provided upon arrival Guest
takes the responsibility for all possible costs in case of
not respecting mentioned obligations. |
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| 10. LUGGAGE
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The agency is not responsible for the damaged, stolen
or lost luggage in the accommodation unit. |
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| 11. TRAVEL INSURANCE
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Our prices dont include travel insurance of travel risk.
For any travel you can ask for insurance and can be arranged
through our agency. |
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| 12. RESOLVING COMPLAINTS |
Guest has right to ask for adequate compensation for not
received paid services. On request the guest must enclose
a written objection.
Complaints procedure:
the guest must inform the owner and agency upon arrival if
he is not satisfied with the accommodation unit condition.
The guest has to cooperate with the agency and the owner in
order to resolve problems. If the complaint is justified and
the owner's service is not satisfying, the agency will try
everything that the guest receives except able solution equal
to paid service to the owner. The agency and the owner must
not provide the guest with the alternative accommodation of
lower category.
if the guest leaves on his own the accommodation unit and
finds another accommodation and in that way doesn't offer a
chance to agency to resolve the problem he has no right to
ask the refund or compensation for damage.
the guest has to not later than 8 days upon return from trip
send a written complaint (with the report signed by the owner
and eventual caused expenses) to the agency. The agency has
to solve the complaint within 14 days of the complaint receipt.
The guest renounce of any mediation of other person, court
institution or giving information to media until the agency
resolves the issue. This excludes the guest's right to non-material
damages. The agency will take into consideration only properly
filled complaints received within 14 days. |
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| 13. ARBITRATION |
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If the guest is not satisfied with the solution that had
made the agency he has a right to take the issue to court
jurisdiction in Podgorica. |
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| 14. NOTICE
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By making the advance payment or paying the entire arrangement
amount the guest accepts these general terms and conditions |
CIPA d.o.o. CIPA TRAVEL
Head Office Sveti Stefan
Str. Vukice Mitrovic 1
85315 Sveti Stefan
MONTENEGRO
tel. +382 33 468 196
fax +382 33 468 150
e-mail:
cipa1@t-com.me
web site:
www.cipatravel.com
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For more accommodation options plus help & advice on planning
your break,
contact the Cipa Travel Booking and Information Service.
Call us on:
+382 69 456 772
E-mail us on:
cipa1@t-com.me
GENERAL TERMS FOR SERVICES IN ACCOMMODATION
